Privacy notice

Contact Details

What Information We Collect, Use, and Why

Information We Collect for Products and Services:

Information We Collect for Marketing and Updates:

  • Marketing Preferences: Data about your communication preferences.
  • Website and App User Journey Information: Data to enhance user journeys and develop better products.
  • IP Addresses: Data for analytics and security purposes.

Cookies

We use cookies to enhance your experience and to collect information about how you use our website. Cookies are small text files placed on your device.

Types of Cookies We Use:

  1. Necessary Cookies: Essential for website functionality.
  2. Performance Cookies: Help us understand how you use the website to improve functionality.
  3. Marketing Cookies: Allow us to provide tailored marketing based on your preferences.

Lawful Bases and Your Data Protection Rights

Under the UK GDPR, we must have a lawful basis to collect and use your personal information. These lawful bases are:

Your Rights

As a data subject, you have the following rights:

  • Right of Access: Request copies of your personal information and details about how we use it.
  • Right to Rectification: Ask us to correct or complete inaccurate data.
  • Right to Erasure: Request deletion of your data where applicable.
  • Right to Restriction of Processing: Limit how we process your data.
  • Right to Object: Object to our use of your data, including for marketing purposes.
  • Right to Data Portability: Request transfer of your data to another organization or yourself.
  • Right to Withdraw Consent: Revoke your consent at any time if consent is the lawful basis.

Our Lawful Bases for Processing Your Data

For Products and Services:

For Marketing:

  • Consent: You must opt-in to receive marketing communications, and you can withdraw your consent at any time.

Where We Get Personal Information From

  • Directly from You: Information you provide when interacting with us.
  • Publicly Available Sources: Data from sources such as public directories or social media.

How Long We Keep Your Information

Retention Schedule:

At the end of the retention period, data is securely deleted, anonymised, or disposed of in a way that ensures it cannot be reconstructed.

How to Complain

  • Address: Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF
  • Helpline Number: 0303 123 1113

Last Updated: 27 January 2025